Frequently Asked Questions

What is the typical length of first visits?
 

You can expect to be at the center from 60 to 90 minutes on your first visit. You will undergo a comprehensive evaluation so that an appropriate treatment plan can be established. Please arrive at least 15 minutes before your appointment to discuss insurance and billing procedures with our front office personnel.
 

What is the typical length of regular appointments?
 

The duration of each treatment session usually lasts between 30 to 45 minutes, depending on the scope of the injury.
 

How do I make new appointments?

Appointments are made with the front office staff. You should check in and out with them at each visit.
 

What should I do if I am unable to make my appointment?

We request that all cancellations be made at least 24 hours in advance of an appointment. A cancellation fee may be charged for cancellations with less than 24-hour notice.

 

How much do treatments cost?

Fees will vary depending on your diagnosis and the extent of your treatment. There will be an initial physical therapy evaluation fee, as well as fees for each of your treatments. For your convenience, we generally bill commercial insurance carriers for you, and ask that you pay your co-pay portion at the center on the day of treatment.

Will my insurance cover the costs of my treatment?

Our front office staff will have information about your insurance coverage when you arrive at the center. Although insurance policies vary, typically 80 percent of our services are covered by commercial insurance after your deductible is met.
 

What will happen when I am discharged?

Upon discharge, you will be adequately prepared to leave physical therapy, and your home exercise program will be updated accordingly. You may contact your physical therapist anytime with questions or concerns.